FAQ (Frequently Asked Questions)

How is pricing calculated?

On the new compute container page, you can view detailed configurations and prices for all compute types and recharge your balance.

What are the system version and external network bandwidth of HyperAI platform machines?

Our system is Ubuntu 18 LTS, which you can check in the container using lsb_release -a

Both uploading from local to HyperAI and downloading files from HyperAI to local computer have 300 Mbps bandwidth. Slow uploads are usually limited by insufficient user bandwidth. Installing dependencies within HyperAI containers (such as downloading models from Hugging Face) has 50 Mbps bandwidth.

What is the difference between "Workspace" and "Storage Space"?

• Workspace: The local disk of the compute container (e.g., RTX 5090 workspace is 50 GB). Users can upload code, files, datasets (not exceeding maximum capacity), etc. Uploaded content disappears after the container is closed. If you want to save content after closing the container, you need to save it in the specific directory /openbayes/home/, which will automatically sync to storage space after closing the container.
• Storage Space: Used to save user-uploaded datasets, models, container working directories, etc., which can be retained permanently. The platform currently provides 50 GB of permanently free storage space for each user. You can free up storage space by deleting execution records, datasets, models, etc. Containers will not stop running when storage space overflows, but it will affect starting new containers next time.

How to expand storage space?

This question needs to be discussed case by case:

1. Expand available storage space through data repositories

Since the "Workspace" capacity is currently fixed (e.g., 50GB workspace for RTX 5090), you can manage larger data through the following methods:

1. Create a data repository (dataset or model)
2. When creating a container, bind this data repository to /openbayes/input/input0 (or other input directories) in "read-write binding" mode
3. Write data directly to the bound directory, so the data will be stored directly in the data repository without occupying workspace

This method is particularly suitable for:

• Processing large datasets that exceed workspace capacity limits
• Sharing data between multiple containers
• Important data that needs to be preserved long-term

2. Expand permanent storage space

The platform provides each registered user with permanently valid 20 GB storage space for storing:

• User-uploaded datasets
• Model files
• Data in container working directories (/openbayes/home directory)

When the free 20GB storage space is insufficient, you need to expand it, otherwise you will not be able to start compute containers normally. The expansion method is as follows:

:::info Management Suggestions

• Regularly clean up data and execution records that are no longer needed
• Organize important data into data repositories for unified management
• Delete temporary files and intermediate results promptly :::

How to save virtual environments and avoid repeated installations?

HyperAI supports saving virtual environments and modifying Python scripts. Please refer to Runtime Environment (Image) Overview

How to save installed dependencies to avoid reinstalling them after every restart?

There are two ways to save your dependencies:

1. Use the pip install --user xxx command to install dependencies in the default conda environment. Dependencies installed this way will be saved in the user directory and will not be lost after restart.
2. Create a custom conda environment and place it in the user directory (/openbayes/home). For more information, see Dependency Management with Conda.

However, dependencies installed via apt cannot be saved and need to be reinstalled upon startup.

What happens to my running container if my balance is insufficient?

If your account balance is insufficient, running containers will be forcibly shut down. We recommend that you monitor your container status at all times and ensure your account has sufficient balance.

What happens to my data if my account is in arrears?

If your account remains in arrears for one months without payment, content exceeding the free quota will be deleted until the resource usage of your account meets the conditions required by the free quota.

How to check resource validity period?

You can check this in the console under Resource Usage - Resource Change Details

How to issue an invoice?

We provide self-service invoice functionality:

To avoid duplicate invoicing, recharge records and records of direct consumption from Alipay and other platforms are eligible for invoices. Orders paid from account balance cannot be invoiced. Platform invoices are issued uniformly every Friday. Applications submitted before 15:00 on Friday will be issued on the same day; applications submitted after 15:00 will be issued the following Friday.

:::caution Currently, the minimum amount for invoice issuance is 500 yuan. Please ensure that the amount requiring an invoice has reached 500 yuan or more. Thank you for your understanding. :::

Why did my file upload fail?

File upload failures are usually caused by the following factors:

1. Unstable network - Uploading large files requires a stable network connection; any interruption may cause upload failure. When a computer enters sleep mode, the network connection is interrupted, causing upload failure.
2. Browser limitations - Uploading particularly large files through a browser may be subject to browser limitations
3. Insufficient storage space - If your storage space is full, files will not upload successfully

Solutions

1. Utilize resumable upload functionality

   HyperAI supports resumable upload functionality, whether uploading via web page or command-line tools. Even if an upload fails, there's no need to worry too much—the system will remember the uploaded portion. As long as the file content and upload destination remain unchanged, the next upload will automatically resume from the breakpoint instead of starting from scratch, greatly saving your time and bandwidth.

2. Use command-line tools for upload

   For particularly large files, using command-line tools is recommended for better stability. The command-line tool provided by HyperAI can upload large files more stably:

   bayes data upload <dataset ID> -v <version number> -p </path/to/your/file>

   For more details, please refer to the Uploading Data with bayes documentation.

3. Try alternative upload methods

   If upload fails through Jupyter workspace, you can try uploading via data warehouse or command-line tools. For details, see Data Upload Methods.

4. Use .openbayesignore to filter unnecessary files

   Creating an .openbayesignore file can exclude files that don't need to be uploaded, similar to how .gitignore works.

5. Check storage space

   Ensure your account has sufficient storage capacity. If storage space is insufficient, you can refer to the How to expand storage space section for solutions.

:::warning Note: During file upload, please ensure your computer does not enter sleep mode. Computer sleep will cause network connection interruption, resulting in upload failure. If you need to upload large files, it is recommended to adjust your computer's power settings to extend or disable the sleep timer. :::

Is private deployment available?

We currently offer private deployment solutions. Please contact us through the Private Deployment page and inform us of your specific requirements.

Unable to receive verification SMS?

According to feedback from SMS carriers, please troubleshoot the following:

• Check if the phone has been on for a long time without restarting; try turning off and restarting the phone
• Check if the inbox is full; delete some messages to see if you can receive normally
• Check if the phone is dual SIM; try removing the card and switching to a different card slot
• Check if security software is installed; security software may block messages, check the spam inbox
• If the above doesn't work, please try inserting the SIM card into another phone for testing

If you still cannot receive the verification SMS, please contact customer service for assistance