Catchpoint Debuts OpenTelemetry-Powered Mobile RUM for Enhanced App Performance and User Experience

Catchpoint, a leading provider of Internet Performance Monitoring (IPM), has launched Native Mobile Real User Monitoring (Mobile RUM), a new feature built on OpenTelemetry standards. This enhancement offers customers comprehensive visibility into mobile app performance, from app code to network conditions, enabling them to optimize user experiences and maintain stability in highly competitive markets. Key Developments and Insights: 1. Introduction of Native Mobile RUM: - Catchpoint's Native Mobile RUM captures real-time data from actual user sessions, providing a holistic view of application performance. This feature is particularly significant as over six billion people now use smartphones, and 87% of these users engage with mobile apps. - The new capability extends Catchpoint's existing OpenTelemetry-based Code Tracing, allowing IT teams to trace issues from the user's device through the internet and into the application's code. This streamlines performance troubleshooting and ensures that businesses can quickly address any issues affecting user experience. 2. Enhanced Observability Network: - The company has expanded its global observability network, adding over 30 new agents in the past quarter. These include backbone agents in Riyadh and Nairobi, public cloud agents in Denver and Bangkok, and last-mile agents in Bhubaneswar. - With more than 3,000 intelligent agents worldwide, Catchpoint now boasts the largest and most detailed observability network. This extensive coverage provides deep visibility across various internet layers, including backbone, cloud, wireless, last-mile, BGP, and private enterprise networks. 3. Introducing Benchmarks: - A new feature called Benchmarks measures the performance of popular commercial platforms, starting with Content Delivery Networks (CDNs). It runs comprehensive tests from a large number of devices globally, offering invaluable insights to optimize digital delivery strategies. - Users can see how their provider’s performance compares to its cost, helping them make informed decisions about their high-value investments. 4. BGP Private Peers: - The BGP Private Peers feature allows organizations to access routing information for their private networks alongside public routes. Setting up a private BGP peer enables visibility into route availability and network peering, both internally and externally, ensuring seamless end-to-end connectivity. 5. AI-Powered Enhancements: - Catchpoint has improved its AI-driven capabilities, automating the correlation of network incidents detected by Internet Sonar with traceroute tests. This helps determine whether a detected network issue is isolated to the user's network or part of a larger internet-wide problem. - The AI tools also optimize operational efficiency, making it easier for IT teams of all skill levels to manage and analyze data. 6. Playwright and Puppeteer Testing: - Advanced updates to Playwright and Puppeteer, two cross-browser automation and testing tools, enable the observation of critical user journeys. These updates include support for proxy, overrides, and webhooks, which enhance visibility and help identify and fix performance issues before they affect users. Impact and Reception: Industry Evaluation: - Industry experts laud Catchpoint's commitment to advancing open observability standards. By adopting OpenTelemetry, Catchpoint ensures data consistency and flexibility, empowering IT teams to integrate with various monitoring tools seamlessly. - The introduction of Benchmarks is seen as a game-changer, providing valuable comparative data that helps businesses optimize their digital delivery and ensure cost-effectiveness. - The expansion of the observability network and AI-driven enhancements are viewed as pivotal in maintaining digital resilience and delivering exceptional performance, especially in a world where internet reliability is crucial for customer satisfaction and business success. Company Profile: - Catchpoint is a prominent player in the IPM market, trusted by top online retailers, Global2000 companies, CDNs, cloud service providers, and xSPs. Its IPM suite includes Internet Synthetics, RUM, BGP, Tracing, and performance optimization tools, all supported by a vast and detailed observability network. - The company's focus on innovation and openness, as demonstrated by its early adoption of OpenTelemetry and the promotion of team members like Serkan Özal to key positions within the OpenTelemetry community, underscores its leadership in the field. Upcoming Webinar: Catchpoint invites interested parties to join a webinar for an in-depth look at its new Mobile RUM capabilities and the latest platform enhancements. The event is scheduled for Thursday, June 19, 2025, at 1 PM ET. Registration details are available on the company's website. In summary, Catchpoint's new mobile RUM and expanded observability network represent significant advancements in the monitoring and optimization of mobile app performance. These features, coupled with enhanced AI capabilities and benchmarks, provide businesses with the tools they need to deliver flawless user experiences and stay ahead in the competitive digital landscape.